Payment Details:
We primarily accept payment through Paypal, which is a very safe and secure method of making payment, and you do not require a paypal account to do so, if however you would prefer to pay by other means please contact me either through the 'contact me' page or alternatively email me at info@rockfairy.co.uk to arrange an alternative method.
Postage Details:
We will confirm your order and payment via e-mail and will process your order upon confirmation of payment. We will e-mail you when the item(s) are shipped and notify you of the approximate due date of delivery.
We will post your item(s) by first class post the next working day from receipt of confirmation of your payment. The postage rates will depend on the size of the package, for purchases over £50 postage is free. Please see below for more information:
Postage Cost: Price Range of total purchase:
£1.00 £0.01- £10.00
£1.50 £10.01- £20.00
£2.00 £20.01- £35.00
£2.50 £35.01- £49.99
FREE £50.00 and above
For International postage please email me for confirmation of the exact price of the postage and packaging.
Returns Policy:
Your satisfaction is always key to my business. If for any reason at all you are not completely satisfied with your purchase, you may return it within 30 days of purchase as long as the items are in the original condition. Shipping on returned merchandise is none refundable. Please email me with your reason for the return of your item(s) stating if you want an exchange or a refund. We will issue to you a return form to enclose with the item(s) for when you return it. You can expect a refund within 7 to 14 business days from my receipt of your return.